AWS adds new generative AI features to Amazon Connect, which helps companies run their contact centers, including letting Lex-powered assistants use Amazon Q (Maria Deutscher/SiliconANGLE)

Maria Deutscher / SiliconANGLE:
AWS adds new generative AI features to Amazon Connect, which helps companies run their contact centers, including letting Lex-powered assistants use Amazon Q  —  Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently.

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